Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Below is our shipping policy to ensure a smooth experience for you.
Processing Time
-
Orders are typically processed within 1-2 business days after payment is received.
-
Orders placed on weekends or holidays will be processed the next business day.
-
Once your order has been processed, you will receive a confirmation email with tracking information.
Delivery Times
-
The delivery time takes about 3-7 working days, depending on courier nearby your area and the stocks availability.
-
Postage will only be done on weekdays. Shipment is not done on weekends and public holidays; it will be continued on a working week.
Tracking Your Order
-
Once your order has shipped, you will receive an email with tracking information so you can follow your package's journey.
-
If you have any issues with tracking, feel free to reach out to our customer support team.
Return & Exchange Policy
Exchanges
We want to make exchanges easy, so if you need a different size, color, or item, we’ve got you covered!
How to Exchange an Item:
1. Contact Us: Reach out to our customer service team at 013-7672517 (Whatsapp) within 7 days of receiving your order to initiate an exchange.
2. Exchange Authorization: We will provide you with an instructions on how to proceed.
3. Return the Original Item: To be eligible for an exchange, items must be in their original condition, unused, unworn, unwashed, and with original tags and packaging.
4. Receive Your Exchange: Once we’ve received the returned item, we’ll ship out your new item(s) at no additional cost, provided the exchange is within the guidelines of our policy.